Just got into the office today after a wonderful trip.
I cannot say how great you guys were. Nothing was a hassle, you were "thinking outside the box" to keep us entertained and making sure that we had a fantastic time. The Guides were wonderful. Duong is a real asset and through his enthusiasm and skill on a bike made it even more enjoyable for us. There is absolutely nothing that I could suggest to improve your service - you exceeded expectations on so many occasions. I understand that every business has to run according to a certain formula to be a success and you guys have achieved this by providing exactly what your market requires. Therefore - DON'T CHANGE A THING- IF IT AINT BUSTED, DONT FIX IT.
I was very impressed with the quality of the bikes and equipment and Mr Jan on the spanners. Knowing what I now know, next time I would be bringing my full suspension bike, unless you guys already have some in stock, which would not surprise me. You never know what the standard and availability of a good mechanic is and Mr Dan certainly provides the necessary level of confidence.
I spoke at length to Duong about Dalat being the center in south east asia for extreme sports and I think you would do well to persue this as you are already well on the way. I look forward to the Dalat/ Phat Tire Ventures MTB race series and the adventure sport series with cross country running, canyoning, abseiling, MB, kayaking, etc. I would be the first to sign up.
We are already missing the regular couple of 333 beers with the guys and ask them to have a big Yo Yo Yo for us when you get this.
Thanks for making this such a memorable time and look forward to setting up another crazy adventure with your team sometime in the future.
You asked for feedback on the trip you planned for us.
There isn't much to say other than it was absolutely great. Everything happened as scheduled (on time even). The equipment was top-notch and well maintained. The guides were wonderful and knowledgable. The boys really liked having Tien every day. You were all helpful in many ways and everyone was fun to be with. It was great to have you arrange everything for us. We really appreciated your flexibility to allow the boys to ride bikes from Dalat to Mui Nei on our last day. They enjoyed the lunches and there was plenty to eat (important to our guys).
Overall, we feel that we received very good value for the price we paid.
We would definitely recommend Phat Tire to anyone going to Dalat.
It was very nice to meet both you and Brian. We hope to return to Dalat again someday.
We hope you have a wonderful 2007. Happy New Year.
The bike trip was incredible. Amazing scenery and fantastic guides. They were very knowledgable, and more than willing to chat in order to distract me from the fact I was only 1/2 way up a 5km uphill!!!!
Food was great too, very fresh tasting, and exactly what I needed to keep myself going. That bike trip was definitely one of the highlights of my time in Vietnam thus far (as well as the canyoning trip I did with you guys and the day of mountain biking I did with you guys!!!)
I felt the trip went very smoothly so thank you!
I cannot say enough good things about your trip. In fact, the day we went canyoning was the highlight of our entire trip to date.
Long, our guide, was excellent, as was the food, the vehicle, everything! The trip was outstanding as was the value for the money.
Thanks so much for everything, and we will definitely be referring others to your service.
Both my wife, Tammy, and i thoroughly enjoyed our treck with you - in fact it has been the best two days we have had since we arrived in Vietnam so we are very grateful. Our guide was fantastic, Nha, very friendly and professional and we enjoyed chatting to him, we learnt a lot from him.
Please pass on my email so he can stay in touch. Definitely will come back to you when we are next in Vietnam. Thanks
Dear Thuy & the team at Phat Tire Ventures,
Thanks for a great day canyoning! Our 2 guides were friendly, thorough & very knowledgable, explaining all aspects about the trip/route, day's activities, safety & ensuring we knew how to use all the equipment & were comfortable using it before we did our first jump. They both spoke very good English & were able to explain things clearly to us & they were also very friendly. They were both attentive & responsive.
The vehicle was appropriate & clean (we weren't by the end of the day though!) & the driver was also friendly.
Lunch was great - simple but fresh & yes, there was plenty of food for all of us.
I look forward to doing another Phat Tire adventure some day in the future!
I would like to thank all your team, especially the two guides (Linh and Nam --> sorry, I probably mispelled the names :S), thanks to who I spent a wonderful canyoning trip in Dalat.
They were very nice, funny and helpful. I also really appreciated the small group (3 people) and I believe it is really a good point that you should underline for future customers looking for this kind of trip.
Regarding the vehicle and the food, it was just perfect and I will keep in mind that pineapple has to be eaten with salt in Vietnam :)
The trails were awesome, offering beautiful landscapes and waterfalls on the way. Last but not least, I really appreciate the high quality of the rappeling equipement as well as all the safety precautions.
In other words, this trip is definitely good value and I will highly recommend it to others fellow travellers.